The Challenge
A luxury real estate brokerage was struggling to handle a high volume of web inquiries. Many leads were unvetted or looking in price brackets the firm didn't service, forcing highly-paid agents to spend hours each day on basic qualification calls. Potential high-value clients were often left waiting hours for a response during peak times or weekends.
Our Approach
We implemented a custom AI-powered qualification assistant integrated directly into their website and CRM. The assistant engages visitors in natural conversation, answering common property questions while simultaneously gathering key qualification data (budget, timeline, intent). Leads are then instantly scored and high-value prospects are immediately routed to the appropriate agent with a full conversation transcript.
"The AI assistant has been a game-changer. It handles the initial heavy lifting, ensuring our agents only spend time with truly qualified prospects. We're capturing more leads and providing a faster, more premium experience for our clients."Eleanor V. Principal Broker
The Result
Qualified lead conversion jumped by 40% as a result of instant response times and more accurate lead routing. Administrative burden on agents was reduced by 65%, allowing them to focus almost exclusively on high-value showings and negotiations. The system effectively paid for itself within the first two closed transactions directly attributed to the AI-assisted flow.
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